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METHODOLOGY
Donovan RJ,
Holman CD, Corti B, Jalleh G. Face-to-face household interviews versus telephone
interviews for health surveys. Aust N Z J Public Health 21(2), 134-40,
1997.
The purpose
of this study was to compare response distributions in health surveys for two
interview modes: face-to-face household interviews and telephone interviews.
There were two samples of the Perth metropolitan general population aged 16 to
69 years: a face-to-face household sample (n = 1000) and a telephone sample (n =
222). The samples were generated by probability-based methods commonly used by
commercial market research organisations. The surveys occurred in
August-September 1992 as part of a larger statewide survey component of a
three-year evaluation of the Western Australian Health Promotion Foundation.
Respondents were drawn from a two-stage cluster sample based on private
dwellings for personal interviews, and from randomly selected listed and
unlisted private numbers for telephone interviews. Although the samples did not
differ significantly on a number of variables, the telephone sample was
significantly higher in residential social status; there was significantly lower
reporting of smoking and lower unsafe alcohol consumption in the telephone
sample: significantly higher proportions of the telephone sample were in
Prochaska's 'action' stage of change for several health behaviours; and there
was significantly greater recall of health messages in the telephone sample.
Health researchers should treat comparisons between different survey modes with
caution, and should be aware that campaign evaluations using telephone surveys
and household surveys may yield substantially different results.
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