UCLA School of Public Health Field Studies Program

Community Health Sciences

Field Placement: Los Angeles Mission Community Clinic
Los Angeles, CA (Downtown)
Lisa Levsen Abdishoo, MD
Student Name: Catheney Chang
Year: 2005

Project Title: Process Monitoring for Newly Established Federally Qualified Health Center (FQHC)

The Los Angeles Mission Community Clinic (LAMCC) has been providing care for the homeless of downtown Los Angeles’ Skid Row since the Los Angeles Mission (LAM) founded the clinic in 1995. LAMCC works closely with the LAM and other nearby missions, substance abuse programs, and health and human services agencies to ensure that the medical and dental services it offers are complemented by the substance recovery, vocational assistance, and other supportive services that are critical for restoring homeless individuals to health and wellness.

In November 2004, LAMCC was designated as a federally qualified health center (FHQC). During my field study my responsibilities and tasked centered around developing process monitoring tools to track and evaluate the healthcare plan and business plan objectives set out in the FHQC grant application. My tasks ranged from analyzing existing processes for tracking patient encounters and healthcare objectives to educating and training staff on the importance of process monitoring to producing monthly reports indicating the progress of meeting the objectives. I also initiated contact with the County of Los Angeles Immunization Program to set up managers’ orientation and training sessions to assure that LAMCC meets its pediatric immunization and technology objectives. One of the big events for LAMCC every summer is the End of Summer Block Party which I was able to assist in planning. The goal of this summer was to achieve dental outreach and nutrition/health education objectives set out in the healthcare plan.


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